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1. What differentiates the IBM Tivoli Service Management platform from its competitors?
A. PinkVerify certification at the highest level
B. end-to-end service management solution that expands beyond IT
C. IBM Tivoli Change and Configuration Management Database (CCMDB) viewer launch capability from within the Service Desk Tool
D. integration with a wide variety of third-party configuration item discovery products into the current version of the CCMDB
Answer: B
2. In addition to networks and hardware, which other IT components should a solution advisor analyze in a customer's current IT environment?
A. user communities
B. development tools
C. people and schedules
D. application and database servers
Answer: D
3. Which three industry standard protocols does IBM Tivoli Application Dependency Discovery Manager support? (Choose three.)
A. SDI
B. CDM
C. SSH
D. WMI
E. SNMP
F. SOAP
Answer: CDE